Join Our Growing Family
From Happy Birthday to Just Because, Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servants Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With more than 410 bakery locations in 40+ U.S states and in Canada, theres plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes.
Sales Champion Customer Service
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Able to up-sell customers and meet daily and shift goals relative to cakes
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Work Availability:
A System That Fits Your Schedule
They could now easily adjust their schedules when needed, such as during the busy holiday season.
Scheduling is one of the biggest features we rely on because we dont want a guest waiting for an answer while no one is in the bakery, Torregrossa said.
Another aspect of their experience that the company is highly satisfied with is Nextivas device rental program.
The price point really drove that decision, because it was hard to beat, Torregrossa said.
Having a device that is under maintenance was a no-brainer for me since it would have taken a few years to break even otherwise. Its been great: the devices are versatile, and we utilize all our current phones on power-over-ethernet at the corporate office. They were easy to plug and play and its been a good decision.
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Nothing Bundt Cakes Open For Business In Milpitas
In January of 2011, Lee Koelbl and his wife Debbie went to a friends wedding in Sparks, Nevada. They didnt know it at the time, but that wedding would forever change their lives
For it was at this celebratory event that the Koelbls became acquainted with Nothing Bundt Cakes.
We had never heard of Nothing Bundt Cakes, said Debbie in an interview with The Beat. They had a small wedding, and they had a wedding cake from the store, along with these Bundtlets. They called each table up to pick up their Bundtlet
Bundtlets are individual-sized versions of bundt cakes. And when Debbie had her first bite of one, she flat-out loved the taste.
Two months after that wedding, Debbie and Lee signed a franchise agreement to open up their own Nothing Bundt Cakes in San Jose. And now, about a decade later, they have opened their second location in Milpitas at 597 E. Calaveras Blvd. The new Milpitas location opened on October 21 and the official Grand Opening will be held on November 11.
Over the years, the popularity of Nothing Bundt Cakes has only skyrocketed.
When we opened in 2011, we were store number 40, said Lee. This Milpitas store is number 483.
Founded back in 1997 by two women in Las Vegas, Nothing Bundt Cakes offers unique, handcrafted treats across several hundred bakeries in the U.S. and Canada.
We have a very high-quality product, said Lee.
As the Koelbls prepare for the Grand Opening, they look forward to becoming more embedded in the Milpitas community.
Experience Consistency And Customizable Features
We have a very lean IT team here at our support office, so its challenging to manage any type of changes or configurations.
I was looking for a provider with knowledgeable customer support that could implement the basic system consistently each time we open a new bakery location, while also supporting franchisees who want to customize features.
Torregrossa also said he knew he wanted to use a VoIP-based provider.
The driving factor to go out and look for a new phone system was the quality. The capabilities you get with VoIP is far superior to traditional telephone lines, Torregrossa said.
Nothing Bundt Cakes learned about Nextiva from their Channel Partner, TRCA, an Intelisys subagent, who connected them with a Nextiva sales representative.
After going through a demo, the Nextiva sales representative was able to show us the back-end configuration. It looked user-friendly, which was important, Torregrossa explained.
Our bakery owners are busy and dont have the time to dedicate to learning complicated systems. They rely on tech support for proper configuration.
Therefore, the interface and the Nextiva Support team were a big selling point.
Before making the switch, Torregrossa thoroughly vetted the system to figure out how it would work in practice, and how they could scale it efficiently to both the headquarters and franchise locations.
After the analysis, Nothing Bundt Cakes decided to make Nextiva their preferred phone vendor.
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Never Sacrifice Your Top Priorities
As a franchise built on open, honest collaboration that strives to maintain the companys neighborly roots, effective communication is a top priority for Nothing Bundt Cakes.
Thats why the companys IT manager, Vinny Torregrossa, began looking for a new telecom provider in December 2017.
At the time, Nothing Bundt Cakes headquarters had VoIP service while the franchise locations ran on traditional telephone service.
Torregrossa said that he knew the company needed better integration with the locations, as well as more robust levels of support and quality from their providers.
Switch Without A Hitch
The official switch to Nextiva service at their corporate office and nearly 40 bakery locations began in February 2018.
All new locations that open are now set up with Nextiva service.
In the corporate office, the transition to Nextiva went off without a hitch.
Everyone was really pleased with the change from our old VoIP system to the new one, Torregrossa said. The call quality is 100 times better.
Implementation was the easiest part, according to Torregrossa.
After sending Nextiva their list of users, Nextiva uploaded them to the virtual NextOS Portal, and the offices 50 users were ready to go.
Implementation also went smoothly in the franchise locations. Torregrossa trained franchise employees to use the systems basic features and saw that they were happy with the newfound convenience of the NextOS Portal.
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Features Designed With You In Mind
Torregrossa stated that overall, Nextivas technology has transformed communication between their corporate office and franchise bakeries.
Keeping in touch with colleagues and guests have become much simpler.
Theres Voicemail to Email, so youre notified if youre not at your desk, and having the ability to ring your cell phone is convenient and helpful to stay available, Torregrossa said.
In bakeries, call quality is a big feature. To be able to ensure order accuracy and hear what the guest wants without making them repeat information is the kind of efficiency and experience we want.
I Would Stress The Importance Of Having That Support Team Behind You I Think Thats Invaluable For Our Bakery Owners To Pick Up The Phone And Get In Touch With Someone At Support I Would Also Tell Them About My Positive Experiences With Nextiva So Far
Vinny Torregrossa, IT Manager
Torregrossa has had positive interactions with Nextiva Account and Channel Managers, Support, and Implementation.
Working with our Account Manager to help support the system has been great, and anytime Ive called Support, Ive gotten answers, what the next steps are, or how to do something.
The constant communication between all departments is really top-notch, keeping the end-user in the loop.
When asked what advice he would give to other businesses who are considering the switch to VoIP and choosing Nextiva as their provider, Torregrossa stated, I would stress the importance of having that support team behind you. I think thats invaluable for our bakery owners to pick up the phone and get in touch with someone at support. I would also tell them about my positive experiences with Nextiva so far.
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Reviews For Nothing Bundt Cakes
If you are looking for a really delicious cake, look no further. Nothing Bundt cakes makes delicious cakes and their customer service is so great. The raspberry white chocolate is my favorite and the gluten-free chocolate chip is also soooo good. Such a great little treat for a personal bundlet or you can wow an audience with the larger 8 or 10″ cakes. They are always decorated beautifully and are so so delicious!
First off the service here is Amazing! Second holy cow DELICIOUS, I went with my wife and personally I’m not a big cake fan I’ll pass on it 90% of the time but I’ll fight you over one of these.